Information Technology Information Technology Department To Contact the IT Department Email Helpdesk@mum.edu, or Log on to IT Dept. Helpdesk System, or Phone: 472-1170 or ext. 1170 for computers Phone ext. 4272 for Telecommunications requests For Audio Visual Support call ext. 2288 or go to the A/V webpage But Before Contacting the IT Department: Try These Things First to see if they help: Check that your cables are plugged in properly. Close and re-open your software. Reboot your computer. Provide This Information to help us solve your problem: Where are you located? Building and Room# What is nature of symptom or problem? Are other people near you experiencing the same problem? When did you first notice the problem occurring? When was the last time it worked correctly? Mac or PC? and Operating System? and Wired or Wireless Connection? Your Contact Information!